We’re here to help! If you have any questions or need assistance, please reach out to us.

Email: zala.dresses@gmail.com

Click here: WhatsApp

Phone:

• USA: +1 (615) 507-0036
• Europe: +33 7 66 20 84 72
• UAE: +971 52 359 3774
• Afghanistan: +93707845811

Business Hours: 24/7

Follow Us:

Stay connected and follow us on social media for the latest updates, promotions, and style inspiration!

Instagram | Facebook | Tiktok | WhatsApp channel

Contact Form

You can also fill out our [Contact Form] for any inquiries, and we’ll get back to you as soon as possible.

Nationwide delivery:

We offer Free Shipping Nationwide.

International Shipping:

We’re thrilled to offer worldwide shipping! and we’re committed to ensuring your shopping experience is smooth and enjoyable!

Delivery Timeframe:

Delivery time will be 7-15 Working days. We strive to process and dispatch orders promptly. Estimated delivery timeframes will be provided during the checkout process, taking into account factors such as order volume and shipping destination.

Order Processing:

We aim to process all orders within 1-2 business days. As soon as your order ships, you'll receive a confirmation email with tracking information.

Shipping Options:

We offer a range of shipping options to suit your needs, including standard and expedited services.

Track Your Order:

Keep an eye on your shipment! Once your order has shipped, you'll receive an email with tracking details to follow your package's journey.

Delivery Concerns:

If your order doesn’t arrive within the estimated delivery window, please reach out to our customer service team. We’re here to help!

For further assistance, don’t hesitate to get in touch with us. We’re committed to ensuring your shopping experience is smooth and enjoyable!

At ZALA Official, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a return and exchange policy under the following terms:

Return Policy

1. Eligibility for Returns:

You may return items within 2 days of receiving your order. To be eligible for a return, items must be:

• Unworn, unwashed, and undamaged.
• In their original packaging with tags attached.

2. Return Process:

To initiate a return:

• Contact our customer service at +93707845811 WhatsApp number or zala.dresses@gmail.com to request a return authorization.
• After check out and confirmation by us, Pack the items securely in their original packaging.
• Ship the items to the address provided in your return authorization.

Exchange Policy

1. Eligibility for Exchanges:

Exchanges are allowed for items of equal value or for a different size/color. Please follow the same return process to initiate an exchange.

2. Shipping Costs:

Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for most expensive items.

Refunds

• Refunds will be processed within 2 business days after we receive and check out for the eligibility of your returned item.
• Refunds will be issued to the original payment method used at the time of purchase.
• Please note that shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 2 days at zala.dresses@gmail.com or +93707845811 WhatsApp number with your order number and a description of the issue. We will arrange for a replacement or refund.

Contact Us

For any questions or concerns regarding our return and exchange policy, please contact us at:

ZALA Official

zala.dresses@gmail.com

WhatsApp: +9370784581

At ZALA Official, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website www.zalaofficial.com

Information We Collect

1. Personal Information: We collect personal information when you create an account, place an order, or subscribe to our newsletter. This may include your name, email address, shipping address, and payment information.

2. Non-Personal Information: We may collect non-personal information such as browser type, device type, and IP address to improve our services and website functionality.

How We Use Your Information?

We use the information we collect for the following purposes:

• To process and fulfill your orders.
• To communicate with you about your account and orders.
• To send promotional emails and newsletters.
• To improve our website and customer service.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties, except to:

• Service providers who assist in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies).
• Comply with legal obligations or protect our rights and those of others.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccuracies in your personal information.
• Request deletion of your personal information.

To exercise these rights, please contact us at zala.dresses@gmail.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ZALA Official

zala.dresses@gmail.com

+93 707845811